CHCCCS016 - Respond to client needs

60 hours
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Course Overview

This unit describes the skills and knowledge required to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation.

The unit applies to workers in a range of community services contexts who provide person-centred support to clients.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Entry Requirements


‍There are certain prerequisites which must be satisficed before enrolment in this course:

There are certain prerequisites which must be satisfied before enrolment in this course:

o Applicants will be required to complete an ACSF language, literacy and numeracy (LLN)assessment

o Working With Children Check (WWCC)

o NDIS Worker Check

Fees & Delivery

AUD

200

Course Delivery : Online, Blended Learning (Face to face with trainer once a week)

How to Apply

Applications must be submitted through our Apply Online portal.

We encourage you to submit your completed application as early as possible to ensure it will be processed in time for your preferred term. Some high-demand programs with limited places may have an earlier application deadline or commencement date.

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Unique Student Identifier (USI)
A Unique Student Identifier (USI) is required for Participants undertaking nationally recognized training (qualifications, accredited courses, skill sets and units of competency) unless exempt.

This includes international Participants studying in Australia. If you don't have a USI you will not receive your qualification or statement of attainment.

Create your USI

Occupations

The Australian Government through training.gov.au lists this as an appropriate qualification for the following occupations:

This unit provides you with an entry point for various positions within the community services industry such as:

  • Residential Support Worker
  • Aboriginal Intake and Referral Worker
  • Community care worker
  • Welfare support worker
  • Support worker (Community Services)
  • Juvenile Justice Officer
  • Youth Support Worker
  • Neighbourhood Centre Worker
  • Assistant community worker

Study Pathways

There are a number of study pathways that you can take after completing this course:

After completing this unit, you can continue to study Certificate III in Community Services.

Units of Study

CORE UNITS (5)
There are 5 core units included in the course:

CHCCCS016 - Respond to client needs
CHCCOM005 - Communicate and work in health or community services
CHCDIV001 - Work with diverse people
HLTWHS002- Follow safe work practices for direct client care
HLTWHS006 - Manage personal stressors in the work environment

ELECTIVE UNITS (7)
There are 7 elective units included in the course:

CHCAGE001 - Facilitate the empowerment of older people
CHCCCS015- Provide individualized support
CHCDFV001- Recognize and respond appropriately to domestic and family violence
CHCCOM001- Provide first point of contact
CHCDIS007- Facilitate the empowerment of people with disability
CHCMHS001- Work with people with mental health issues
CHCPRT001- Identify and respond to children and young people at risk
Student Handbook